Shipping
2021 Shipping Update
We know that you are excited to receive your new product! With the volume of shipments within our warehouses, coupled with safety precautions that carriers must adhere to due to the global situation, delays from our indicated shipping times may be expected. Please rest assured we are working to ship all orders as quickly as possible.
Our shipping times may exceed the specified 3-5 business days.
For U.S. and Canadian Customers: Due to severe weather in the northeast region, delays are very likely to occur in order to ensure the safety of all warehouse and carrier employees. We kindly ask for your patience as we continue to ship orders as soon as we can.
For UK Customers: As of January 2021, new import regulations have been put in place for orders coming from outside the UK. Because of these new regulations, orders to the UK will take longer than 6 - 10 business days. There is also an import tax that will need to be paid by customers upon receiving their orders.
Customers with an order value of >£135 will have to pay around £60 pounds to customs in order to get their order.
Please take the import fees into account before ordering.
Will I have to pay additional fees to receive my order?
Orders outside of Europe, the United States and Australia may be subject to additional customs fees and duties.
In particular, the United Kingdom, Norway, Switzerland, Israel and Canada may be subject to additional shipping or import fees.
Why does my tracking number not work?
Most tracking numbers will be trackable within 24 hours of receipt of the email notification. If you received your tracking number and you’ve waited for 24 – 48 hours for your carrier to update their tracking information and still are not able to track your package, please contact us so we can sort it out together.
Do you ship to freight forwarders?
No, unfortunately, we do not ship to freight forwarders.
Do you require a signature for delivery?
No, we do not require a signature for delivery.
Do I have to be home at the time of delivery?
If you are not home at the time of delivery, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.
What does the package look like?
All orders are shipped in a plain cardboard box. The shipping label will identify the shipper as Kiiroo via one of our regional shipping carriers depending on the country you live in.
Which countries do we ship to? Some products are not available in all regions.
Albania, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Lithuania, Macau, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.
Can I change my shipping address?
Please contact us to make changes to your shipping address.
How can I change or cancel my order?
Contact us to change or cancel your order; unfortunately, we cannot guarantee that the change can be made before the order ships. We regret any inconvenience this may cause you.
Do I have to pay certain import customs, duties and taxes imposed upon delivery?
All international orders outside the European Union and the United States may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges may be included in the prices and shipping costs listed on Kiiroo.com depending on the region you are located in.
In particular, the United Kingdom, Norway, Switzerland, Israel and Canada may be subject to additional shipping or import fees.
What happens if my package was sent back?
If a package is refused upon delivery and returned to our facility without an RMA number, the product value will be refunded upon receipt, less the original shipping fee as well as the shipping fee charged by your carrier to return the package to our facility.
Are duty fees included in the shipping price?
International orders may be subject to additional customs fees and duties. Unfortunately, we are not able to include these additional costs as a part of the total amount, as each country has its own duty and customs regulations.
In particular, the United Kingdom, Norway, Switzerland, Israel and Canada may be subject to additional shipping or import fees.
