Sale Terms & Conditions

These terms apply to the Black Friday, Cyber Monday and Holiday sales on kiiroo.com (each a "Sale"). They apply in addition to our Terms of Service. If the two conflict, these terms prevail for the Sale concerned. Nothing in these terms limits your statutory rights as a consumer.

1. Promoter and eligibility

1.1 The Sales are run by Kiiroo B.V., registered with the Dutch Chamber of Commerce under number 68470010, with its registered office at De Boelelaan 7, 1083 HJ Amsterdam, the Netherlands ("Kiiroo").

1.2 The Sales are open to consumers aged 18 or over who place an order on kiiroo.com for delivery to a country we ship to. They do not apply to purchases through marketplaces, resellers, wholesale or business accounts, or other third-party channels.

2. Sale periods

2.1 The start and end date of each Sale are announced on kiiroo.com. Offers may open in stages during a Sale; the date each offer becomes available is shown on the website.

2.2 Unless stated otherwise, an offer remains available until the end of the Sale or until stock runs out, whichever comes first.

3. Discounts and offers

3.1 The discounts and offers that apply during a Sale are those shown on the website and in the cart at the time you place your order. Discounts and offers can differ by country.

3.2 Where a discount is shown as a reduction from an earlier price, the reference price for products sold in the European Union is the lowest price at which we offered that product in the 30 days before the discount started.

3.3 Headline discounts (for example "up to 70% off") describe the highest discount available in a Sale. Not every product carries that discount.

3.4 We may add, change or end individual offers during a Sale. Any change applies only to orders placed after it takes effect and never affects orders already placed.

4. Bundles

4.1 Bundles are fixed sets of products sold together at a single bundle price. Where a bundle shows a combined value, this is the sum of the current individual prices of the products included.

4.2 The contents of each bundle are shown on its product page at the time of ordering. We may change the contents of a bundle, or withdraw it, before you order. We will not change the contents of your bundle after your order is placed without your agreement.

5. Product availability

5.1 All offers are subject to availability. Some products, bundles and offers are not available in every country.

5.2 We may limit the number of units of a product, bundle or gift per customer or order to ensure fair availability. Any such limit is shown on the website or in the cart.

6. Payment, withdrawal and returns

6.1 Payment must be made in full when you place your order.

6.2 Sale orders are covered by our Refund Policy. If you are located in the European Union or the United Kingdom, your statutory 14-day right of withdrawal is not affected by a Sale. Return conditions for other regions are set out in the Refund Policy.

6.3 Individual items from a bundle may be returned in line with the Refund Policy. Items you keep from a bundle are charged at their full individual price, and refunds apply only to the items returned.

6.4 Your statutory rights in respect of faulty, damaged or misdescribed products are not affected.

7. Shipping and delivery

7.1 Orders are processed and shipped under our standard Shipping Policy.

7.2 Sale periods are our busiest time of year, and carriers handle very high volumes, so delivery may take longer than usual. You can follow your order using the tracking details we send once it has been dispatched. Larger orders and bundles may arrive in more than one parcel.

8. Discount codes and combining offers

8.1 Discount codes, vouchers and other promotions cannot be combined with Sale prices unless the website or the code states otherwise.

8.2 Some products, including bundles and clearance items, may be excluded from discount codes. Exclusions are shown on the website or in the cart.

9. Flash sales

9.1 We may run limited-time flash sales on selected products during a Sale. Their duration, products and available quantities are announced on the website.

9.2 These terms apply to flash sales unless the flash sale states otherwise.

10. Free gifts

10.1 During a Sale we may offer free gifts with qualifying orders. The products, spend thresholds and other conditions for each gift offer are shown on the website and in the cart, and can differ by country.

10.2 Unless stated otherwise, spend thresholds are based on the order subtotal after discounts and before shipping, excluding the value of any free gift.

10.3 Unless stated otherwise, each order receives one free gift: the gift for the highest threshold or offer the order qualifies for. Where a gift offer allows more than one gift (for example one per qualifying product), the maximum is shown with that offer.

10.4 Where a choice of gifts is offered, you select your gift in the cart before checkout. Gifts are offered while stocks last and may be replaced by a gift of similar or higher value if a gift runs out.

10.5 Free gifts must be added to the order before checkout. If a gift is not added, we are not obliged to send it separately; if we agree to do so, shipping costs may apply.

10.6 Free gifts have no cash value, cannot be exchanged for another product or for money, cannot be transferred, and cannot be ordered on their own.

10.7 If you return all or part of your order and the products you keep no longer meet the conditions for the free gift, please return the gift unused and in its original sealed packaging with the returned products. If the gift is not returned in that condition, we may deduct its regular retail price as shown on our website from your refund.

11. Price changes and errors

11.1 Sale prices apply only to orders placed while the relevant offer is live. We do not refund price differences for orders placed before an offer started or after it ended.

11.2 If a product, bundle or gift is shown at a clearly incorrect price or with incorrect conditions because of an obvious error, we will contact you before dispatch and give you the choice of continuing at the correct price or cancelling your order with a full refund.

12. Misuse

12.1 We may refuse or cancel orders that do not meet these terms, including orders placed by automated means, orders in quantities that suggest resale, and attempts to obtain free gifts or discounts without meeting the conditions. If we cancel an order, we will tell you and refund any amount paid.

13. Liability

13.1 Our liability in connection with a Sale is limited to the extent permitted by law. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, for faulty products, or for any other liability that cannot be limited or excluded by law.

14. Changes to these terms

14.1 We may update these terms, for example when a new Sale starts or an offer changes. The version published on this page when you place your order applies to that order.

15. Governing law and contact

15.1 These terms are governed by Dutch law. This does not deprive you of the protection of the mandatory consumer laws of the country where you live.

15.2 Questions or complaints about a Sale can be sent to info@kiiroo.com or through our Customer Support Team.

Last updated: 2 November 2026