Cancellations

In the event that a cancellation is requested, we, as Kiiroo, will attempt to cancel your order if alerted within 1 hour of placing the order. We will cancel it and issue a FULL refund. However, we are unable to guarantee a successful cancellation if the products have shipped already.

Please bare in mind that our Customer Support Team working hours are Monday to Thursday 9:30 - 17:00 and Friday 9:30 - 15:00 CEST, therefore, cancellation requests made outside these hours and during the weekend are not guaranteed.

If the products have shipped already, you can return unopened orders to our warehouse for a refund. The product(s) need to be returned and in our warehouse within 7 days from the delivery date indicated by the carrier in association with your tracking details.

Please contact our Customer Support Team if you wish to return an unopened order.

If you have already received the order:

If you want to cancel an order that is out for delivery, or has already been received; contact us immediately via this contact form.

Customer Support will provide you with the address when you email.

You will have to provide us with:

• Customer name
• Order number or proof of purchase
• Registration code
• Reason for cancellation

Please remember that we will only issue a refund if the item is unopened.

You are 100% responsible for the shipping costs in the event that your device needs to be returned.

We will deduct restocking costs; roughly around US$20 - US$25.