Feel free to ask us
a question.

Because our vibrators are coated in 100% medical grade Hygiene Silicone, we recommend using only water-based lubricant with it, as silicone-based lubricants can break down silicone toys. With our male masturbators, we recommend a water-based lubricant to ensure that the sleeve material stays strong and intact.

No way! KIIROO is an inclusive brand committed to equality. All of our products are two-way interactive (except for Esca2 and Lumen). This means that they have the ability to control one another from anywhere in the world using the special touch-controls on each product.

If you are experiencing an issue or an error, please contact us using our support contact form and provide us with yourproof of purchaseand ascreenshot of the registration form filled in showing the error you are receiving. One of our support agents will be able to assist you further!

No, only products powered by Kiiroo or FeelTechnology are compatible with the FeelConnect application. Lovense devices are not powered by Kiiroo or FeelTechnology.

The products that are compatible with the FeelConnect are:
1. Kiiroo
2. OhMiBod
3. We-Vibe
4. Svakom
5. The Cowgirl
6. Porn-hub Toys

Your registration or authenticity code is located on a white sticker on the bottom or back of the product's box. If you do not see a white sticker on your product's box, please contact us through our support contact form with your proof of purchase and pictures of the bottom and back of your device's box and we will get back to you with a solution.

Please contact us through our support contact form with your proof of purchase and a screenshot of the error you are receiving. We will help get your device registered from there.

Interactive content provides the user with the ability to immerse themselves into their favourite videos. Users will be able to sync their devices powered by Kiiroo to online videos in order to feel the actions in the video in real-time!

You simply need a device powered by Kiiroo and the FeelConnect application available in the Google Play and Apple App store.

There are many platforms that offer Interactive content, you can find videos at connect2feel.com, Naughty America, Pornhub, and more!

All devices powered by Kiiroo have the ability to sync together through the FeelConnect app! Whether you have an Onyx+ and a Pearl2, a Keon with a Titan, or a Fuse with an Esca2, all of our devices have the ability to sync with each other.

If you are having troubles connecting your device to the Feel Connect 3.0 application, please ensure the following:

- The location of your mobile device is turned on.

- Ensure no other Bluetooth devices are connected to your mobile device (This may disrupt the strength of your connection).

- Ensure that the device is connected to the Feel Connect application and only the Feel Connect application. The device must not be connected to the mobile device's main Bluetooth pairing list.

- Please make sure the Feel Connect application is in the foreground at all times (The device will disconnect and not function when the app is closed or in the background).

- Turn the battery saver of your phone off.

- If you are still experiencing issues, please contact us through our support contact form for further assistance.

You can view the following video for a visual guide on how to do this!

https://www.youtube.com/watch?v=5X_2zCXB6NE

If you are having troubles synchronizing to a partner's device, please follow these steps:

- Ensure you are both using the Feel Connect 3.0 application.

- Ensure that you are following the steps provided in this video: https://www.youtube.com/watch?v=5X_2zCXB6NE

- Follow all troubleshooting options mentioned in “connecting my device to my application”.

- If the issue prompts an error, please contact us through our support contact form with a screenshot of the error and which step of the process you are experiencing this error with.

- If the issue does not prompt an error and the troubleshooting steps are not helping, please contact us through our support contact form with some more detail of the issue.

You can view the following video for a visual guide on how to do this!

https://www.youtube.com/watch?v=J6PYKessCM4

If you want to connect with webcam performers, the best toy will be either Onyx+, PEARL2 or KEON, as all offer both one and two way interactivity.

At this time, only U.S. based orders can be shipped to P.O. Boxes. Unfortunately, this is not an option for orders outside of the U.S.

Absolutely! Our products are packaged in unmarked, discreet boxes to protect our customers' privacy.

Please note that international orders outside the European Union and the United States may be subject to certain import customs, duties, and taxes imposed by your country upon delivery.

These charges are NOT included in the prices and shipping costs listed on Kiiroo.com.In particular; orders from Iceland, Israel, Norway, Switzerland, and the United Kingdom, will incur an additional fee at checkout of $23.00 if the order is less than $100.00 dollars and $13.00 if the order is over $100.00

Unfortunately we do not ship to all countries, please see a list below of all countries that we can ship to:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.

1. If you want to cancel an order that is out for delivery or has already been received; contact us immediately via our support contact form.

2. Customer Support will provide you with the address when you email. You will have to provide us with:

- Customer Name

- Order Number

- Registration Code

- Reason for Cancellation

3. Please remember that we will only issue a refund if the item is unopened.

4. You are 100% responsible for the shipping costs in the event that your device needs to be returned.

1. All items that are unopened can be returned for a refund.

2. You are 100% responsible for the shipping costs in the event that your device needs to be returned.

3. We will NOT accept opened or used items for return.

1. If you have opened the item and it is defective or if it is not the item you purchased, please contact us via our support form with your proof of purchase so we can resolve the issue for you. We will need to see pictures and videos to verify the defect or the incorrect item. Once the pictures and videos verify there is a defect or an incorrect item, we will send a replacement at our expense.

2. Please be aware that any pictures and videos provided only require vision of the issue at hand. We never ask for vision of the user at any point of this process, only the device itself and the defect are required to be seen.

3. We do NOT refund defective devices due to the nature of the product, but we will replace them for the SAME product.

Unfortunately, if you have purchased a second-hand Kiiroo product from Amazon, eBay or another third-party that sells Kiiroo products second-hand;we will not be able to honor the 1 (one) year warranty for these products. Please contact the original seller regarding warranty.

Shipment of your in-stock products may be delayed until your pre-order product is ready for shipping. To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order product and one for your in-stock products.

Route automatically connects to everything you've ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues. Download the Route app for iOS on the Apple App Store. Download the Route app for Android on the Google Play Store.

Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data.

Click here ! Note: We refund the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit. Download the Route app for iOS on the Apple App Store. Download the Route app for Android on the Google Play Store.

Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant.

Click here !