Protection Plan Details

Coverage for your favorite Kiiroo products

The rundown

Replacement

Replacement

If your product stops working or incurs damage, we will replace it at no additional cost!

Accidental Damage

Accidental damage

If you’ve purchased an accidental damage plan, your product is protected from those unfortunate incidents.

Peace of mind

Peace of mind

Use your product freely and without worry. We have you covered!

Defect protection

Defect protection

When your product fails from regular use or normal wear and tear, it is protected.

Zero deductible

Zero deductible

No fees. No deductibles. No hidden costs when we repair or replace your product.

Customer focused support

Customer focused support

We’re always happy to help and online support is available 24/7.

The fine print

Review terms and condition


What if my product stops working?

Step 1: File a claim online at customers.extend.com or give us a call at 877-248-7707. Get approved quickly.

Step 2: Send back the broken product.

Step 3: Your repaired product will be sent back in no time! We may replace it if it can’t be repaired.


Frequently Asked Questions

Why should I add an accidental damage plan?

This plan provides coverage for accidental damage from handling (ADH), such as drops and liquid spills. Our ADH plans are in effect from day one, and even extend your mechanical and electrical coverage after your manufacturer’s warranty expires.

What if I need to return my product?

You return your product, the merchant returns the money you paid for the protection plan. It’s a no-brainer. Depending on how much time has passed since your purchase, Extend will issue a pro-rated refund.

What do I need to provide if I file a claim?

When filing a claim with Extend, you will simply need to provide either your contract ID, email address, or other identifying piece of information.