Ordering & Payment

How can I order?

You must be 18 years of age or older to order our products! Purchasing your Teledildonics on our website is fast, secure and convenient. Our Secured Seal guarantees that you shop safely on KIIROO.com. It’s easy to order on KIIROO.com, too. Follow the following steps outlined below to order your pleasure product.
  1. Go to the product of your choice and click on the button labeled
«Check out» to proceed.
  1. Check cart details and select cart quantity.
  2. Once you have finished shopping, click on the button labeled «Payment». (This is the same as step six. What do we want them to do here?)
  3. Forget something? You can “Continue Shopping”. If you’re ready, go ahead and “Proceed to Checkout” to place your order.
  4. Enter your personal information, delivery and billing details to receive order confirmation.
  5. Do you have everything filled out? Click on the button «Payment» to select your payment option.
  6. Place your order.
  7. Your order confirmation will be sent to your email.

What is my personal information used for?

We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! Besides your order, you will not receive any additional catalogs, mailings, or emails from Kiiroo.com.

Is my online information secure?

Your personal information will be protected by the world’s most advanced encryption technologies. The padlock on the bottom of your browser status bar ensures your order will be securely processed.

How long is my information kept?

Credit card numbers are destroyed after the product is successfully shipped.
We store personal data for the purposes of delivering products and providing support to customers and retain this for opt-in marketing purposes.

How will the order show on my statements?

Purchases made by credit card or online check will read on your statement as “Kiiroo.com”

Can I order from my country of residence?

Unfortunately, we do not accept orders from the following countries: Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Columbia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen. AF AZ BH BY BR BG CO CR CU DO EG EE ID IR IQ IL JM KZ KG LV LB LY LT MK MY MT MU MA NP NI NG OM PK PL RO RU SI TH TT TR UA UY VE VN YU ZW

I do not live with my partner. Can I send the Onyx and Pearl Couple set seperately?

If you would like to ship the Onyx or Pearl to your partner in another country. Please contact our support team.

What do I do if my payment was declined?

You can contact our customer service via phone or email: [email protected].

Why was my payment declined?

Credit card payments may be declined for number of reasons. The best way to determine the cause of the failure is by contacting the bank that issued your credit card. Otherwise, feel free to contact us via phone or email to review your order and attempt to process the transaction again.

Will I receive purchase confirmation?

Once your order is submitted, you will receive an initial email confirming your order. It may be in your junk mail, be sure to double check first. Once your payment processes successfully, you will receive a second email indicating “payment received”. The final email will include your UPS or USPS tracking number, which is generated as soon as your tracking number is assigned. Be aware that it will be an additional 24-48 hours before DHL.com will be able to offer accurate tracking information. *Important: If you have submitted an invalid email address you will not receive automated notifications. Email addresses can not be modified once an order is submitted.

How do I follow up on the status of my order?

Use your desired method listed on the contact page.

How do I return an item I have purchased?

Click on the link to view our Return Policy.

What methods of payment do Kiiroo.com accept?

Credit Card EU Debit Paypal We accept Visa and Mastercard credit cards. Check and debit cards that carry the Visa or Mastercard logo are also accepted. To make a payment online using your credit card, while in the shopping cart select “Credit Card” and then click “Proceed to Checkout”. Complete the form in its entirety! Credit cards are generally processed within 3-5 minutes of receipt.

How long does it take for my order to be shipped out?

If we encounter difficulty processing your payment, you will be contacted via email. Once payment is received, all orders will be processed immediately. It takes 3-5 working days to recieve your order. * Please note that larger orders may be delayed due to additional verification needed to ensure that the order is legitimate and that the card holder has authorized the transaction. KIIROO is committed to protecting consumers from credit card fraud and act in the best interest of the consumer in attempting to verify transactions of this type. We apologize for any delays this may cause our customers.